We are currently recruiting for an Administration Assistant for our Pontypridd office, initially for a fixed term period of 12 months. The role will involve providing comprehensive administrative support to CISWO’s regional personal welfare service, working as part of a team supporting former miner workers and their families.

You will provide administrative support for the office which includes taking detailed referrals from individuals via telephone/email/website or visits to the office, maintaining and updating the organisation’s databases, and prepare paperwork to support the personal welfare team in dealing with client enquiries and home visits.

You will also need to respond and process general enquiries from individuals and partner agencies including other mining charities, handle front line telephone enquiries and visitors to the office and deliver a full range of office skills to a high standard including producing letters and reports, photocopying, scanning, filing, archiving and dealing with the incoming and outgoing post.

You will also help to maintain general office systems and support the region with telephone/email messaging and diary updates, and assist with other administrative activities to provide additional support to other areas of the charity’s operations when required.

You will have excellent IT skills including Microsoft packages and databases, excellent communication and customer service skills, good attention to detail and problem solving skills, a good understanding of confidentiality and experience of dealing with sensitive issues. You will also have a good standard of education in maths and English and have the ability to prepare reports, arrange and organise meetings when required. Experience of working in a busy office is essential.

Experience of working in the social care sector and a knowledge and understanding of the issues facing former mineworkers and mining communities would be desirable although not essential.

Additionally a higher education certificate/qualification in administration would also be of benefit such as NVQ level 3.

Please note this is an office based role.

How to apply

For internal applicants, please complete an Expression of Interest Form available on PeopleHR and send to HR@ciswo.org.uk

For external applicants, please send your CV along with a supporting statement detailing how you meet the requirements for the role and send to HR@ciswo.org.uk